Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@pureuniqbeauty.com. 
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@pureuniqbeauty.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refund Policy
Our policy lasts 14 days. If 14 days have gone by since the delivery of your item, unfortunately, we cannot offer you a refund or exchange.

1. Returns Conditions
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Hygiene Notice: Due to the nature of Health & Beauty products, we cannot accept returns for items that have been opened, tested, or had their hygiene seal broken.

2. Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

3. Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

4. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at support@pureuniqbeauty.com with a photo of the item and the packaging. We will send a replacement at no extra cost.

5. Return Address
Please do not send your purchase back to the manufacturer. Contact our support team at support@pureuniqbeauty.com to receive the correct return address for our UK office.